Considering the accepted disputes and "pass" bugs while calculating quality
in progress
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Abeer Sabry
Testers quality level is decreased by the total number of rejected bugs. This includes:
1- bugs they submitted a dispute for and the dispute team accepted the bug
2- pass bugs; when customers requested on test instructions not to forward them and hence, the CSM rejects them by reason "not relevant and will not be fixed"
Evgeniya Graich
in progress
Evgeniya Graich
under review
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Darren
I agree with your first point honestly. I think it is important to consider recovering a tester’s Quality Score for an accepted dispute - here I’m talking about dispute against TL’s decision.
We understand that TLs are also humans as testers do. They can occasionally make mistake. However, why would a tester have to get penalized for a TL’s mistake - when the bug itself is valid? Things gets worse when the rejection reason is either “out of scope” or “not following instruction” - even accepted disputes do not help to recover a tester’s Quality Score a little bit. :(
I was told that dispute is rare in the platform, but I find that it is an important feature to protect a tester from being penalized for TL’s or customer’s decision. Therefore, a paid BONUS should not be the only thing that matters here - considering that a dispute can be rejected, and a tester can be blocked from using this feature as well.
Regards,
Darren
S
Stefan Krauss
Hi Abeer,
1.) Important to understand that the Quality Score is about TL accept/reject. The dispute % for these issues is not significant.
2.) Pass bugs (not forwarded) are TL approved = positive for you
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Abeer Sabry
Stefan Krauss: I see, thank you Stefan for clarifying the second point. But why do you think % disputes are not significant in such cases. I mean, the dispute team some times accept the disputes and other times agree with TL or customer to reject it. I think agreeing with tester means it is a valid bug and hence tester’s quality score should not be negatively affected.